James Whitfield
Chief Executive Officer
James founded Abetech IT in 2015 after a decade running IT operations for regional businesses, and today leads company strategy and key client relationships.
Contact:
james.whitfield@abetech.co.uk
About Abetech IT
We are a UK technology services company that helps businesses run dependable and well-documented IT, and plan what comes next.
Who we are
Abetech IT is a managed IT services and technology consulting company founded in 2015. We serve small and mid-sized businesses and enterprise departments across the United Kingdom, both remotely and through on-site engineers.
Our team brings together systems engineers, network specialists, cloud architects and project managers. Many of them have spent years inside corporate IT departments, so they understand both the technical work and the business pressure behind it.
We keep our service portfolio deliberately focused. We do not try to be everything to everyone. Instead, we deliver a focused set of service lines to a high, consistent standard.
Since 2015, we have grown from a small help desk team into a full-service IT provider. Today we offer support, hosting and outsourcing to clients in professional services, healthcare, manufacturing and finance.
Our mission
To give every client the kind of IT operations that used to be available only to large enterprises: proactive, measured and accountable.
Accountability
Every client has a named account lead and a documented escalation path. When something goes wrong, we own it and we explain it.
Transparency
Monthly reports show tickets, response times, patch compliance and open items. Our pricing is fixed and clearly itemised.
Responsiveness
Real engineers answer the phone and the help desk queue. Most requests are resolved on the same business day, and every ticket is tracked to completion.
How we work
Documented, repeatable processes
We base our service management on ITIL practices. Incidents, changes and requests follow defined workflows, and every environment we manage is documented in a shared knowledge base that our clients can access.
Vendor-neutral advice
We recommend the technology that fits your requirements and budget. We work with Microsoft, Cisco, Fortinet, Dell, HP, Lenovo, VMware and other major vendors, and we explain the trade-offs openly.
Certified engineers
Our staff hold industry certifications, including Microsoft Certified: Azure Administrator, Microsoft 365 Administrator, Cisco CCNA and CCNP, and AWS Solutions Architect.
Long-term partnerships
Most of our clients stay with us for years. We hold quarterly business reviews to align IT priorities with business plans and to keep a rolling three-year technology roadmap up to date.
Our team
Meet the people who lead Abetech IT and look after our clients every day.
Geoffrey Ashworth
Chief Technology Officer
Geoffrey has more than 20 years of experience in infrastructure and systems engineering and sets the technical standards for our managed services, hosting and cloud work.
Contact:
geoffrey.ashworth@abetech.co.uk
Charlotte Hughes
Head of Sales
Charlotte leads our sales team and helps new clients choose the right mix of support, hosting and outsourcing services.
Contact:
charlotte.hughes@abetech.co.uk
Oliver Bennett
Sales Manager
Oliver works with small and mid-sized businesses from the first call to the signed proposal, and makes sure every quote matches the client's needs.
Contact:
oliver.bennett@abetech.co.uk
Thomas Clarke
Account Manager
Thomas is the day-to-day contact for our managed services clients, running quarterly business reviews and keeps projects on schedule.
Contact:
thomas.clarke@abetech.co.uk
Harry Dawson
Service Desk Manager
Harry manages our help desk team and makes sure every ticket gets a fast, friendly response and is tracked through to resolution.
Contact:
harry.dawson@abetech.co.uk