Managed IT services
Proactive, fully documented IT operations for a predictable monthly fee. We resolve issues before your users notice them.
A complete IT department, without the overhead
Hiring, training and retaining a full in-house IT team is expensive, especially for businesses with 20 to 500 employees. Abetech IT managed services give you a full team of engineers, mature tools and proven processes for less than the cost of a single senior hire.
We can replace your IT function completely or work alongside your internal staff in a co-managed model. In a co-managed model, we take on monitoring, patching and after-hours coverage, so your team can focus on strategic projects.
What is included
24/7 monitoring and alerting
Servers, network devices, cloud services and critical applications are monitored around the clock, with automated remediation for common issues.
UK-based help desk
Your users can reach certified engineers by phone, email or portal. Most requests are resolved on the first contact.
Patch management
Operating system and third-party patches are tested and deployed on a defined schedule, and monthly compliance is reported.
Backup and disaster recovery
Backups follow the 3-2-1 rule, recovery is tested regularly, and recovery-time objectives are documented and agreed in advance.
Endpoint management
Microsoft Intune or RMM-based device management, standard builds, software deployment and full asset inventory.
User lifecycle
Standardized onboarding and offboarding: accounts, licenses, devices and access rights are handled correctly every time.
Add-on services
You can extend a managed IT agreement with hosting and outsourcing services, so that more of your technology is handled by one provider.
- Managed hosting for websites, file servers and business applications
- Dedicated or shared on-site technicians
- IT staff augmentation for projects and seasonal peaks
- After-hours and weekend help desk coverage
- Hardware-as-a-service with fixed monthly device pricing
Service levels
| Priority | Example | Response target |
|---|---|---|
| P1 Critical | Business-wide outage | 15 minutes, 24/7 |
| P2 High | Team or key system impacted | 1 hour |
| P3 Normal | Single user issue | 4 business hours |
| P4 Request | New user, software install | 1 business day |
Frequently asked questions
How is managed IT priced?
Pricing is a fixed monthly fee per user or per device. It depends on the scope of services and the complexity of your environment. After a short assessment, you receive a written proposal with no hidden fees.
Do you provide on-site support?
Yes. Most issues are resolved remotely, but on-site visits are available for hardware work, network changes and office moves. They are included in, or available as an add-on to, every agreement.
How long does onboarding take?
Onboarding usually takes two to four weeks, depending on the size of the environment. During onboarding, we deploy our tools, document everything and fix high-priority issues.
Existing clients can reach support at support@abetech.co.uk. New enquiries should go to sales@abetech.co.uk.